Your Skincare Questions, Answered
Let’s be honest—navigating the skincare world can feel like trying to decode a foreign language. With so many products, ingredients, and routines, it’s no wonder we all have questions. That’s where we come in. At SKIN Functional, we believe the best results come from understanding the why behind your routine. Our comprehensive skincare FAQs are here to make that easier.
Whether you’re wondering how to layer serums, what “non-comedogenic” really means, or when to apply SPF (spoiler: every morning!), we’ve got you covered. Our FAQ for skin care products is packed with clear, science-backed answers to the questions real people ask every day.
Are any of your products or ingredients tested on animals?
Are any of your products or ingredients tested on animals?
SKIN functional is besotted with animals and definitely does not do any animal testing. An animal testing ban was instituted in 2013. All SKIN functional ingredients are sourced ethically, with no animal testing involved.
Preservatives, tell me about them, are they in the products?
Preservatives, tell me about them, are they in the products?
Formulations that contain water, contain preservatives. Preservatives are used to prevent microbial product contamination. Products that are formulated with preservatives are formulated with microbiological and toxicological input.
Reference: International Journal of Cosmetic Science, Safety evaluation of preservatives, R. Rodford, Vol 19, pages 281 – 290.
Do you use parabens in any of your products?
Do you use parabens in any of your products?
SKIN functional’s products have been formulated with no parabens.
I’m so excited to receive my order, can I come collect?
I’m so excited to receive my order, can I come collect?
We absolutely share your excitement in getting the products. Unfortunately, we only distribute from a warehouse with no shopfront for personal collections
Are your products vegan friendly?
Are your products vegan friendly?
We do not use any animal derivatives in our formulations and all the products are vegan friendly.
Are your products fragrance free?
Are your products fragrance free?
All our products are fragrance free, we do not use fragrances in any of our products.
Are your products alcohol free?
Are your products alcohol free?
SKIN functional does not formulate any products using alcohol.
Where are your products formulated and manufactured?
Where are your products formulated and manufactured?
All products are formulated and manufactured in South Africa. SKIN functional is a proudly South African brand.
What is the driving force behind SKIN functional?
What is the driving force behind SKIN functional?
SKIN functional is a result of a collaborative effort with a combined experience of 30 years across various fields. Integrating the fields of pharmacology, chemistry, clinical dermatology and aesthetic medicine. The brand is based on peer-reviewed literature, which forms the basis of SKIN functional’s endorsement.
WHOLESALE / STOCKIST FAQ (FOR CLINICS & SALONS)
1. Becoming a Stockist
Is there a minimum qualification requirement?
Is there a minimum qualification requirement?
Yes. We require clinics to have certified therapists or practitioners with relevant skincare qualifications to ensure proper product recommendation and treatment integration.
How do I apply?
How do I apply?
Simply complete the wholesale application form via our portal. Once submitted, our team will review your clinic profile and get in touch within 3-5 business days.
How long does approval take?
How long does approval take?
Applications are typically reviewed within 3-5 business days, depending on demand and completeness of the submission.
Do you offer exclusivity in my area?
Do you offer exclusivity in my area?
We assess exclusivity on a case-by-case basis, taking into account location, clinic positioning, and market saturation.
2. Opening Orders & Pricing
Is there a minimum opening order?
Is there a minimum opening order?
We offer a selection of curated opening order packages designed to set your clinic up for success across both treatment and retail.
While these packages are recommended, we understand that every clinic is at a different stage of growth. For this reason, we offer flexibility in your initial order, allowing you to start in a way that aligns with your business needs.
Our team will work closely with you to tailor an opening order that supports both your treatment offering and retail potential.”
Do you have minimum ongoing order requirements?
Do you have minimum ongoing order requirements?
We encourage consistent reordering to maintain stock levels, but minimums may apply depending on your agreement tier.
What are your wholesale margins?
What are your wholesale margins?
Pricing structured to support healthy retail margins in a professional salon or clinic environment — because we want our stockists to build a profitable offering. Full pricing is available upon approval.
Do you offer flexible payment terms?
Do you offer flexible payment terms?
Wholesale orders managed outside the standard checkout — no transaction fees and the ability to work with payment terms that suit your cash flow.
Do you offer starter kits or curated packages?
Do you offer starter kits or curated packages?
Yes. We provide curated opening orders tailored to treatment protocols and retail success.
3. Training & Education
Do you provide product training?
Do you provide product training?
Our Skinversity Training Hub gives you exclusive access to our centralised education platform with product videos, ingredient breakdowns, treatment protocols, and retail consultation frameworks for your whole team.
Is training mandatory?
Is training mandatory?
We strongly recommend completing our core training modules to ensure optimal results and client satisfaction.
Do you offer in-person training?
Do you offer in-person training?
We offer both online and in-person training opportunities, depending on location and rollout phase.
Is there ongoing education?
Is there ongoing education?
Yes. We continuously provide updated training, advanced modules, and new product education.
4. Ordering & Portal Access
How do I place orders?
How do I place orders?
All orders are placed via our wholesale portal, which gives you 24/7 access to products, pricing, and stock availability.
Can multiple team members access the portal?
Can multiple team members access the portal?
Yes. You can set up multiple user accounts for your clinic team.
Is there a minimum order quantity?
Is there a minimum order quantity?
We offer a selection of curated opening order packages designed to set your clinic up for success across both treatment and retail.
While these packages are recommended, we understand that every clinic is at a different stage of growth. For this reason, we offer flexibility in your initial order, allowing you to start in a way that aligns with your business needs.
Our team will work closely with you to tailor an opening order that supports both your treatment offering and retail potential.”
Can I track my orders?
Can I track my orders?
Yes. The portal allows you to view order history and track shipments.
5. Shipping & Logistics
Where do you ship from?
Where do you ship from?
Orders are dispatched from our Australian warehouse in Brisbane.
What are your shipping times?
What are your shipping times?
Standard delivery is typically 2–5 business days depending on your location.
Do you offer free shipping?
Do you offer free shipping?
Free shipping thresholds may apply based on order value.
6. Brand Positioning & Retail Support
How should I position your brand in my clinic?
How should I position your brand in my clinic?
SKIN functional was built on one principle: skincare should do what it says it does. Every formulation is grounded in clinical research, developed in collaboration with cosmetic dermatologists, and designed to deliver measurable results for real skin concerns. As a stockist, you're not just carrying another skincare range — you're offering your clients a professional-grade system backed by full ingredient transparency, rigorous testing, and a brand that genuinely invests in your success
Do you provide marketing support?
Do you provide marketing support?
Yes. Ready-to-use branded digital assets, social media content, product photography, and print collateral — everything you need to introduce SKIN functional from day one..
Can I sell your products online?
Can I sell your products online?
Online sales policies are outlined in your stockist agreement to protect brand integrity and clinic partners.
Do you support clinic launch events?
Do you support clinic launch events?
Yes. We can assist with launch strategies, promotional ideas, and educational events.
7. Products & Treatments
Are your products suitable for all skin types?
Are your products suitable for all skin types?
Our formulations are designed to address a wide range of skin concerns for all skin types, with a strong focus on barrier health and active performance.
Can your products be used in treatments?
Can your products be used in treatments?
Yes. Our range is designed for both professional treatments and retail homecare integration.
Do you provide treatment protocols?
Do you provide treatment protocols?
Yes. Approved stockists receive detailed protocols for integrating products into treatments.
8. Returns & Support
What is your returns policy?
What is your returns policy?
We accept returns for damaged or faulty goods. Terms are outlined in your wholesale agreement.
Who do I contact for support?
Who do I contact for support?
Our support team is available via email and phone for any product, ordering, or training queries.
Do you offer business support?
Do you offer business support?
Yes. We work closely with our stockists to support retail performance, treatment integration, and clinic growth.
9. Brand Alignment & Expectations
What do you look for in a stockist partner?
What do you look for in a stockist partner?
You believe in ingredient transparency, results-driven skincare, and building genuine long-term client relationships — not just filling a retail shelf.
Can I stock other skincare brands alongside yours?
Can I stock other skincare brands alongside yours?
Yes, provided there is no direct conflict in positioning or formulation philosophy
Not sure where to begin your skincare journey? Take a moment to explore our skincare quiz questions and answers—a fun and informative way to discover what your skin might be telling you and what it really needs. We also share skin care survey questions we’ve asked thousands of customers, so you can see how others are navigating similar concerns.
From ingredient deep-dives to routine-building basics, we’ve designed this space to give you the knowledge and confidence to make informed choices for your skin. No hype. No fluff. Just facts that empower.
So go ahead—explore our most-asked skincare questions and find your way to smarter, more effective skincare. Because when you know better, your skin glows better.
